Refund & Return Policy

We want you to be happy with your purchase. If something isn’t right, please contact us through our store’s Contact page so we can help.

Returns

You may request a return within 30 days of receiving your order.

To qualify, items must be unused, in the same condition you received them, and in their original packaging. A receipt or proof of purchase is required.

Please contact us before sending anything back. Once your return is approved, we’ll provide the return address and instructions.

Custom & Personalized Items

Custom-made and personalized items cannot be returned for a change of mind. If your item arrives damaged, defective, or different from what you ordered, please contact us so we can resolve the issue.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If there is a problem, contact us promptly with your order number, a description of the issue, and clear photos of the item and packaging.

Depending on the issue, we may offer a replacement or refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. If the return is due to damage, a defect, or an error on our part, we’ll cover the necessary return shipping.

We recommend using a tracked shipping service.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are not refundable for change-of-mind returns.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

To exchange an item, contact us to arrange an eligible return, then place a new order for the item you would like.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has shipped or production has begun on a custom item.

Your Consumer Rights

This policy does not limit any rights you have under applicable consumer protection laws.